Refund policy
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase and your shipping delivery receipt to show when you received your item.
To start a return, you can contact us at backyardbuddiesstatues@gmail.com. Please note that returns will need to be sent to the following address: 24975 Falcon Lane, Caldwell, Idaho 83607. Return shipping costs is at the responsibility of the buyer/customer. Due to high shipping costs, please ensure that you have read and understand the product description, size, etc. of your statue before purchasing. Please also note that all statues take 4-6 weeks of processing time plus additional transit times. Statues are made to order, and the process is time consuming. Submitting a return or cancelation during processing times will result in a 25% restocking fee.
You can always contact us for any return questions at backyardbuddiesstatues@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. All statues will arrive with notations on the crate/shipment to inspect your product BEFORE the shipping company leaves. They are required to wait until AFTER you have inspected your item. Once you sign the freight slip, you are accepting the product in the condition it arrived in.
Exceptions / non-returnable items
Certain types of items cannot be returned like custom products such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale or clearance items.
Exchanges
If you want a different item than what you purchased, you will just return it and then make a separate purchase for the new item. You will need to refer to our return policy.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.